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If a charge looks wrong or your purchase did not work as expected, email us and we will review it.
Email motifsdev@gmail.com from the address on your Motifs account. Include the purchase date, the plan, the receipt or order number if you have it, and what happened. Please do not send card numbers, passwords, or other payment secrets.
We review refund requests individually and coordinate any approved refund with Dodo Payments, the merchant of record for paid Motifs purchases. We do not promise a fixed refund window or automatic approval. Your rights under applicable consumer law still apply.
Cancelling Founding Monthly stops future renewals and normally leaves access in place through the paid period. It does not by itself refund a past charge. To cancel, use Manage billing in your account or email us if you cannot reach the portal. See the subscription terms for the access details.
A full refund of a lifetime purchase ends its paid access. A full refund of the latest paid monthly period can end that period’s access; refunding an older period does not undo a later paid renewal. A partial refund does not automatically remove access. Your free account and public library access remain.
Contact us at motifsdev@gmail.com with the date and amount of the charge. A receipt from Dodo Payments can help us find it. If you believe a payment was unauthorized, you may also contact your payment provider; emailing us does not limit that right.